evosTerms of Use

We at evos operate this platform to provide access to sportsbook markets, live-dealer games, slots, and esports entertainment in jurisdictions where local law permits such services. Our Terms of Use outline the conditions under which you access our platform, manage your account, deposit and withdraw funds, and participate in our games and markets.

These terms govern your relationship with evos. They cover account creation, payment processing via DANA, e-wallet, mobile banking, local payment, online payment, and local banks; game rules and settlement; dispute resolution; and your rights and responsibilities when using our platform. We encourage you to read them carefully before opening an account.

Our commitment is to operate fairly, transparently, and in compliance with the laws of jurisdictions where we offer services. These terms reflect that commitment and explain what we expect from you and what you can expect from us.

Account Opening and Your Responsibilities on evos

When you create an account on evos, you confirm that you are of legal age in your jurisdiction and that access to our platform is permitted where you are located. We do not offer our services in jurisdictions where online wagering or gaming is prohibited. You are responsible for verifying that your access and use comply with your own jurisdiction's law.

To open an account on evos, you provide your email, create a password, and supply basic personal information. We require identity verification (KYC) before your first withdrawal. This verification protects both you and our platform by confirming your identity and detecting fraud or money laundering.

  1. Register with email and password

    Provide a valid email address and create a secure password. Your email is used for login and account recovery.

  2. Verify your email

    We send a verification link to your inbox. Click it to activate your account.

  3. Complete KYC on first withdrawal

    Provide identity information (ID number, document photo) to verify your identity before withdrawing funds.

  4. Keep your password secure

    You are responsible for protecting your login credentials. We never ask for your password via email or chat.

You remain responsible for all activity on your account. If you suspect unauthorized access, contact our support team immediately via in-app chat or email. We will help you secure your account and investigate any suspicious activity.

Account security: We use industry-standard encryption to protect your login and payment data. We never store your full card or bank details on our servers.

How We Handle Deposits and Withdrawals on evos

We accept deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly once you confirm payment. Your account balance updates immediately.

All deposits are final. You cannot reverse or cancel a deposit once it has been confirmed. We recommend verifying your deposit amount and recipient before submitting payment through your bank or payment app.

Withdrawals are subject to identity verification and standard processing windows. Once you request a withdrawal, we route funds back to your original payment method. Withdrawal timings depend on your bank or payment provider, not evos. We do not charge fees on withdrawals—any processing costs are borne by us. In areas like Jakarta, Surabaya, Bandung, and Medan, bank transfers typically settle within standard business hours.

Deposit processing
Instant once payment is confirmed through your chosen method.
Withdrawal verification
KYC required on first withdrawal; subsequent withdrawals process faster.
Withdrawal settlement
Depends on your bank or payment provider, typically within standard windows.

Our Commitment to Fair Game Rules and Settlement

We operate games and markets—sportsbook (Liga 1, Piala AFF, Champions League, MotoGP, badminton), live dealer (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports (Mobile Legends, Free Fire, PUBG Mobile)—according to published rules. Each game or market carries clear payout odds, settlement timelines, and terms.

We settle games and bets fairly and promptly. For live-dealer games, settlement happens when the dealer's action is complete. For sportsbook bets, settlement occurs when the match or event concludes. For slots, settlement is instant after the spin result is determined. Any disputes about settlement are resolved by our support team based on game records and video evidence.

We do not alter game mechanics, odds, or settlement rules during play. All players face the same rules and odds. Our random-number generation for slots and live games is certified by independent testing bodies.

Bonus Offers and Terms

We occasionally run bonus offers (welcome bonuses, promotions tied to holidays like Idul Fitri or Idul Adha, or event-based offers during Liga 1 or Piala Indonesia). Any bonus we advertise comes with specific terms—wagering requirements, eligible games, withdrawal conditions—which we disclose clearly at the time of offer.

Bonuses are optional. You can enjoy evos games and markets without claiming a bonus. If you do claim a bonus, you agree to the terms associated with it. We reserve the right to void a bonus if we detect abuse, fraud, or activity that violates our terms.

Your Conduct and Our Expectations

When you use evos, you agree to conduct yourself lawfully and respectfully. We prohibit:

  • Using evos to launder money or evade taxes.
  • Sharing your account credentials or accessing another user's account.
  • Using automated tools, bots, or scripts to play games or place bets.
  • Harassing or abusing our dealers, support staff, or other players.
  • Attempting to manipulate game outcomes or exploit system vulnerabilities.
  • Accessing evos from a jurisdiction where it is prohibited by law.

We monitor account activity and may suspend or close your account if we detect behavior that violates these terms. If we suspect illegal activity, we may report it to relevant authorities.

How We Handle Disputes

If you have a complaint about a game settlement, a bonus, a payment, or any aspect of evos, contact our support team through in-app chat or email. We investigate disputes fairly, review game records and transactions, and work toward resolution. Most disputes are resolved within days.

If we cannot resolve your dispute through our standard support process, we follow a formal escalation procedure. You may also pursue complaints through your local regulatory body or consumer protection agency if you believe we have violated local law.

Dispute documentation: Keep records of your account activity, transactions, and communications with our support team. These help us investigate disputes quickly.

Jurisdiction and Service Availability

Services on our evos platform are available only where local law permits. We do not offer our services in jurisdictions where online wagering or gaming is prohibited. Users are responsible for verifying that access and use comply with their jurisdiction's regulations.

We may restrict or suspend access from certain jurisdictions at any time. We may also update these terms as our operations evolve or as law changes. We announce material updates on our site and via email to registered users.

These terms are governed by the laws of the jurisdictions where we operate and where you access our services. Any disputes are resolved according to those laws and our dispute resolution procedures outlined above.

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